↩️Returns & Refunds

Return Policy

We want you and your pet to be happy with your Merry Acre purchase.

Return Eligibility

Eligible products may be returned within [30] days of delivery. Items must be unused, unwashed, free of pet hair, and returned in their original packaging with all labels and accessories.

The following items are not eligible for return:

• Used, washed, damaged, or altered products
• Gift cards
• Personalized or custom products
• Final-sale or clearance products
• Opened hygiene-sensitive products
• Products purchased from another retailer

Starting a Return

Email [SUPPORT EMAIL] before sending anything back. Include your order number, item name, reason for return, and photos when requested.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are non-refundable.

Refunds

After an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method. Your payment provider may require an additional 5–10 business days to post the refund.

Damaged or Incorrect Items

Contact us within [48 hours] of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos of the product and packaging.

Exchanges

We currently [DO / DO NOT] offer direct exchanges. If exchanges are unavailable, return the eligible item and place a new order for the preferred product or size.