💬Customer Support

How Can We Help?

Find quick answers about ordering, shipping, product care, and returns.

Orders & Shipping

Where is my order?
A tracking email will be sent after your order ships. Check your spam or promotions folder if you cannot find it.

Can I change or cancel my order?
Contact us as soon as possible at Support@merryacre.com. Changes cannot be guaranteed after processing begins.

Product Help

How do I choose the right product?
Review the size, dimensions, materials, intended use, and care instructions on the product page. Contact us before ordering if you need help.

Are pet toys indestructible?
No pet toy is indestructible. Always supervise play, choose an appropriate toy, and remove it if it becomes torn or damaged.

Returns & Care

How do I request a return?
Review our Return Policy, then email Support@merryacre.com with your order number and reason for return.

How should I clean my product?
Always follow the product label and product-page care instructions, as materials and cleaning methods vary.